Refund policy
1. RETURN AND REFUND POLICY
BaristaVee Return & Refund Policy
Effective Date: August 19, 2026
At BaristaVee, we take pride in providing fresh, quality coffee, tea, and related beverage products.
Because our coffee and tea products are food and beverage items prepared and packaged for consumption, all sales are generally final once an order has entered processing. We are unable to accept returns of opened or used food products.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the incorrect item, please contact BaristaVee within 7 days of delivery.
Please provide:
- Your name and order number
- A description of the issue
- Clear photos of the product and packaging, when applicable
Once the issue has been reviewed, BaristaVee may offer a replacement, store credit, or refund depending on the circumstances.
Order Changes and Cancellations
Because BaristaVee products are prepared fresh after an order is placed, cancellation or modification requests should be submitted as soon as possible.
Once an order has entered production or fulfillment, we may be unable to cancel or change it.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund is the result of an error by BaristaVee.
Delivery Issues
Customers are responsible for providing a complete and accurate shipping address during checkout. BaristaVee is not responsible for delays or failed deliveries caused by an incorrect address provided by the customer.
If you experience an issue with your order, please contact us through our website so we can assist you.